Factory Flooring & Carpet Center Privacy Policy
Factory Flooring & Carpet Center ("Factory Flooring," "we," "our," or "us") values your privacy and is committed to protecting the personal information you provide when using our website or communicating with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Business Information
Factory Flooring & Carpet Center
2508 Crawford Rd
Phenix City, AL 36867
Phone: (334) 297-7733
Email: accounting@carpetcenterpc.com
Website: factoryflooringandcarpetcenter.com
Information We Collect
We may collect information including:
• Name
• Phone number
• Email address
• Service address
• Information submitted through quote request forms
• Appointment details
• Service history
• Payment information processed through secure third-party providers
• Website usage information collected through cookies and analytics tools
How We Use Your Information
We use your information to:
• Respond to inquiries and quote requests
• Schedule and manage flooring consultations and installation services
• Provide estimates, invoices, and payment notifications
• Deliver customer support
• Improve our website and services
• Comply with legal obligations
Marketing Communications
We may use your Personal Information, such as your name, email address, telephone number, and other contact information, either directly or through trusted third-party service providers acting on our behalf, to provide you with promotional materials and information regarding our services that we believe may be of interest to you.
These communications may include special offers, financing promotions, seasonal promotions, customer appreciation offers, newsletters, referral programs, and updates about Factory Flooring & Carpet Center and the products and services we provide.
Out of respect for your privacy, all marketing communications sent by us will include a method for opting out of future promotional messages. If you choose to unsubscribe, we will remove your email address and/or telephone number from our marketing distribution lists within a reasonable period of time.
Please note that even if you opt out of receiving marketing communications, we may still send you important non-promotional communications related to your existing or past business with us. These communications may include estimates, invoices, payment notifications, customer service announcements, account-related updates, appointment confirmations, or other administrative notices necessary to provide our services.
Consent to receive marketing communications is not a condition of purchase.
Information Sharing
We do not sell your personal information.
We may share information with trusted third-party service providers that help us operate our business, including providers of:
• Scheduling and customer management software
• Payment processing services
• Financing application services
• Website hosting services
• Website analytics services
• Communication platforms used to deliver customer notifications
These providers are only permitted to use your information as necessary to perform services on our behalf.
No customer information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, scheduling, financing administration, payment processing, and appointment management, is permitted as necessary to operate our business.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
Access to customer information is restricted to authorized personnel and service providers who require the information to perform legitimate business functions.
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.
We may use analytics services, including Google Analytics, to help us understand how visitors interact with our website and improve the overall user experience.
You may modify your browser settings to refuse cookies; however, some features of our website may not function properly if cookies are disabled.
Financing Information
Factory Flooring & Carpet Center may offer financing options through trusted third-party financing providers. If you choose to apply for financing, the information you provide during the application process is subject to the privacy practices and terms of the financing provider.
We encourage you to review the privacy policies of any financing provider before submitting your application.
Your Rights
You may request to:
• Access the personal information we maintain about you
• Correct inaccurate information
• Update your contact information
• Request deletion of your information, subject to legal and business record retention requirements
To submit a request regarding your personal information, please contact us using the information listed below.
Children's Privacy
Our products and services are intended for adults and are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that information from a child has been collected without parental consent, we will take reasonable steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any revisions will be posted on this page along with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Factory Flooring & Carpet Center
2508 Crawford Rd
Phenix City, AL 36867
Phone: (334) 297-7733
Email: accounting@carpetcenterpc.com
Website: factoryflooringandcarpetcenter.com
Last Updated: June 20, 2026
